Shipping policy

Delivery

UK Customers - 'In stock' orders placed before 1pm are posted same-day.

Shipping to UK addresses via Royal Mail 24 is free for orders over £10. For orders under £10 there is a charge of £3 per order. Parcels are sent using Royal Mail 24 of which around 80% arrive the day after posting, the other 20% the day after that.

You are welcome to upgrade your shipping to next-working day. There are two next-day delivery options:
1) Royal Mail Special Delivery which is £9 and guarantees delivery before 1pm next working day.
2) Royal Mail Special Delivery by 9am which is £18 and guarantees delivery before 9am next working day.

Please note, choosing the Special Delivery shipping option will not affect how quickly back-ordered items arrive into stock. For example, a back-ordered item which has a note saying it takes 2-5 working days to arrive into stock will still take this length of time to arrive, it will then be posted via Special Delivery and arrive next working day.

For very large orders (or very large items!) Parcel Force 48 may be used but this will only be when an order exceeds the weight or size limits for First Class Post.

Collections from our Redditch store are welcomed. If you need a specific item in a hurry we recommend checking our website first. If the item is currently in store the button on the product page will be green and say 'Add to Card' (rather than a red button saying 'Backorder'). If you want to reserve an item you can either pay online & select 'In-Store pick-up' at the checkout or call us to pay over the phone. If you don't have specific item in mind we keep a lot of the items we sell in our shop ready to browse & buy.

Meeting Time Requirements

We understand that the majority of orders placed with us will be required for a specific date. If this is the case we would encourage customers to add the date their order is needed by to the Notes section of their payment. Please note Midlands Fancy Dress is not bound to deliver by the provided date.

If the item you have ordered is in stock (ie if it says 'In Stock' in green next to it) it will be posted the same day if bought before 1pm and next day if ordered after 1pm. If all or part of your order is not currently in store your order will usually be dispatched within the time scale provided beneath the 'backorder' button.

If for any reason all or part of your order is unavailable you will be contacted within 1 working day of placing the order & offered alternative items or a full or partial refund. Alternatives will never be sent without contacting you first. Please note these estimates do not include Sundays or Bank Holidays when the post office is closed.

Overseas Customers – There are two shipping options for international buyers: International Standard at £10 and International Tracked and Signed at £15. Shipping charges are per order not per item. Parcels should arrive in Europe in 4-10 days and the rest of the world in up to 15 days.

Loss, Delay & Damage of parcels – Midlands Fancy Dress do not accept liability for lost, delayed or damaged parcels. In such an event however, we will pursue a claim on the customer’s behalf and in most cases issue a refund or replacement as appropriate.In the case of a parcel arriving damaged, please retain the item and packaging as they may require inspection by the post office.

Please Note that many of the parcels dispatched by us are too large to fit through standard letterboxes. We therefore advise customers to supply a delivery address where someone will be available to accept the delivery, e.g. place of work or the home of a neighbour or friend.

If your item has not arrived within 7 days, (15 days for international customers), of you receiving an email from us to inform you that your order has been dispatched, we advise that you first check at your local Post Office depot to ensure your order has not been taken there. In our experience, an ‘Attempted Delivery Card’ is not always left when a suitable place to leave a parcel could not be found. As a result parcels have been returned to us without the customers knowing their order was waiting for them. Please ensure you have ID when collecting a parcel from the depot.

International Import Duties: Parcels sent to countries outside of the UK may incur Import Duties. Please note Midlands Fancy Dress is not responsible for these fees & they must be paid by the customer. Should the customer refuse & the parcel be returned to us we will refund the cost of the order but not the Shipping Charge.